Supplier Subscription & Cancellation Policy

1. Who can subscribe

The subscription is for approved non-venue suppliers who have an eligible approved claim or account with Shaadi Source. Venues may have different, free-access eligibility, subject to Shaadi Source approval and the current product rules. Eligibility is determined by Shaadi Source.

2. Price

• Founding price: £7 per month, or £70 per year;
• billed in GBP for the interval you choose;
• founding pricing is guaranteed for your first 12 paid months;
• payment is processed by Stripe;
• non-venue suppliers receive Founding Supplier Access through 31 January 2027 with no card required; paid access begins from 1 February 2027 and is never automatic — you must choose a plan;
• venues remain free to claim and stay active (no supplier subscription required);
• suppliers who do not subscribe after paid access begins are paused rather than deleted, and may reactivate later without rebuilding their profile.

3. What an active subscription can provide

While your subscription is active and you remain eligible, it can provide:

• access to the Supplier Portal;
• direct delivery of wedding enquiries, where you remain eligible and have an enabled enquiry contact;
• access that can depend on maintaining listing approval and complying with platform rules.

4. No guarantees

Paying for a subscription does not guarantee any of the following: enquiries, leads, bookings, listing approval, search ranking, featured placement, or continued listing eligibility. The subscription provides access to the features described above, not a particular commercial outcome.

5. Cancellation

You can cancel at any time using Manage billing on the Supplier billing page, which opens the Stripe Customer Portal. Cancellation normally takes effect at the end of your current paid billing period. Your Supplier Portal access and direct enquiry delivery continue until that paid period ends, subject to continued eligibility and policy compliance.

6. Refunds

We do not normally provide discretionary refunds for unused time in a monthly subscription period. This does not affect any rights that cannot be excluded under applicable law.

7. Failed payments and ended subscriptions

• Supplier Portal access and direct enquiry delivery may stop where a subscription ends, is unpaid, fails or is cancelled;
• a public listing may remain visible while its approval remains in place;
• Shaadi Source may suspend or remove listings independently of subscription status.

8. Changes

We may change the subscription terms or pricing. Where required, we will give reasonable notice of changes that affect you.

9. Contact

For help with your subscription, email us at hello@shaadisource.co.uk.